Shipping policy
Processing Time: Orders are processed within 1-3 business days after payment confirmation.
Shipping Times & Costs:
Standard Shipping (U.S.): 7-20 business days, $11 or free on orders over $75
Expedited options may be available at checkout depending on product
Order Tracking: Once your order ships, you'll receive a confirmation email with a tracking number and link so you can follow your package's progress.
Shipping Delays: Because ValleyTrue works with trusted third-party fulfillment partners, occasional delays can occur due to high demand, customs, or carrier issues. Quoted delivery times are estimates, not guarantees.
Address Changes: Delivery addresses cannot be modified once an order has been placed or shipped. Please double-check your shipping information at checkout.
Lost or Delayed Packages: If your order hasn't arrived within days of the estimated delivery window, contact us at [your email] and we'll investigate.
Domestic Shipping Only: ValleyTrue currently ships within the United States only.